Terms and Conditions
Welcome to Raven Printing.com. This Web site is provided by Raven Printing (referred to throughout this Web site as “Raven Printing”) as a service to our customers. Please review the following rules that govern your use of the Raven Printing.com site. Please note that your use of the Raven Printing.com site (the "Site") constitutes your unconditional agreement to follow and be bound by these Terms and Conditions. Although you may "bookmark" a particular portion of this Site and thereby bypass this Agreement, your use of this Site still binds you to these Terms and Conditions. Raven Printing reserves the right to update or modify these Terms and Conditions at any time without prior notice to you, and we encourage you to review these Terms and Conditions whenever you use this Site.
Section A of these Terms and Conditions applies specifically to orders placed with Raven Printing. Section B of these Terms and Conditions applies to all products and services available through the Site.
Terms and Conditions of Order
The Raven Printing Satisfaction Guarantee
Raven Printing stands behind the quality of its products and services. If you are not satisfied with your purchase from us, contact Customer Service by phone at 816-268-5780 within 30 days from the date you receive it (or the date it was scheduled to arrive).
Raven Printing is committed to customer satisfaction, and we do everything possible to ensure excellent printing quality. Raven Printing will run your order through our 20-Point Checklist for errors. You will be responsible for fixing any errors discovered in the process, or you can authorize us to print as is; however, you are subject to the following exclusions listed below under File Submissions, and Shipping and Delivery.
Certain circumstances are beyond our control and are not covered by this guarantee. Please note that we cannot be responsible for:
• Spelling, punctuation, or grammatical errors made by you.
• Inferior quality or low-resolution of uploaded images.
• Design errors or color selection errors introduced in the artwork file creation process submitted by you.
• Errors in user-selected options such product type, size, finishing options, or quantity.
• Incorrect dimensions, image orientation, or file submission in accordance with Raven Printing specifications.
• Color match guarantee without a hardcopy proof approval.
• Delivery delays due to improperly prepared files.
• Duplicate orders by the customer.
• Incorrect file layout for folding, scoring, hole drilling, die cutting or other custom services.
Shipping and Delivery
• Incorrect shipping address, undeliverable packages/3rd delivery attempts, or other errors created by you.
• Damage to the products arising after delivery to you.
• Satisfaction guarantee does not apply to shipping claims. We will reprint orders damaged or lost by shipping carrier.
• We reserve the right to have you return the original order before reprinting or refunding your order.
• We are not responsible for any damages or claims incurred by you or your business caused by receiving printed materials which are defective or incomplete or which you receive later than the estimated delivery date.
All prices and amounts shown on this Site are in U.S. Dollars (USD), unless otherwise noted. If a User submits a request on the Site to purchase printing products, mailing services, design services or other services, the User agrees that all charges, taxes and shipping and processing fees will automatically be charged to the credit card or paid by User with an approved payment method. Such amounts will be posted on this Site.
Once a print job has been approved by you and "sent to press" on the Site, no changes are allowed to the artwork files, job characteristics, or printing turnaround time. After a print job has been sent to Raven Printing’s prepress department, you are responsible for paying the entire amount of that print job along with applicable taxes, shipping, and processing fees, unless otherwise noted.
Please note that no work will proceed on any print job in your order until full payment is received by Raven Printing.
All purchase requests must be submitted with an approved payment method unless otherwise expressly stated. Approved payment methods include any of the following methods:
• Pay by credit card.
• Pay by pre-pay or check.
• Pay on account.
Our Sales Tax Policy
Raven Printing, is required to collect and remit sales tax in all US jurisdictions that administer such tax.
For nonprofit or government entities, as well as reseller clients located in CO, HI, IL, NM, or WA, please email or fax a copy of your tax-exempt certificate to the attention of the Credit Department at (816)268-5780 orMegan@RavenPrintingKC.com. For print resellers in all other states, please contact our credit department via email to request the proper forms to fill out. If you have already placed an order with sales tax, you can request an adjustment by sending in your order number(s) with your documentation.
Color Accuracy and Hardcopy Proofs
Raven Printing will reproduce color from submitted print-ready files as closely as possible, but cannot exactly match color and density because of limitations in the printing process, as well as neighboring image ink requirements.
The accuracy of each color reproduction (of the final printed product) is guaranteed to be within 90% of the final proof you approved or Raven Printing will reprint your job at no charge. Please note that Raven Printing cannot guarantee color reproduction for your print-ready files if you: (a) did not request a hardcopy proof; or (b) purchased a product that does not feature a hardcopy proof option. Please note that we accept no responsibility for color variations between submitted print-ready images and the actual artwork or product they represent. For guidelines, visit our Help Center.
If you order a “Next Day Hardcopy” proof, your order must be placed, all files uploaded, and all files approved by 9 a.m. PT (12:00 p.m. ET) in order for us to promise a next day delivery. If you need to update your file, you may receive up to two additional rounds of your hardcopy proof. If need additional rounds of your hardcopy proof, there will be an extra charge.
You are responsible for the accuracy of your print-ready artwork files, and you must proofread all files carefully before submitting to Raven Printing. As postal regulations are subject to change, you are also responsible for complying with current mailing restrictions for your layouts. Check with your local Post Office for current guidelines and restrictions. Please use our file preparation guidelines and product templates to assist you in creating print-ready files. We also offer design services for a fee.
You certify that you have the right to use the image(s) in your artwork files. DO NOT send any "one-of-kind" transparencies, prints or artwork. Although we take every precaution to safeguard your materials, we are NOT responsible for loss or damage of images or artwork.
Under these Terms and Conditions, you agree that you will NOT upload any artwork files consisting of the following material: any material that could give rise to any civil or criminal liability under applicable law; and any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material if applicable. Raven Printing is unable to print sexually explicit materials, including photographic genitals, violently explicit materials, and speech promoting hate or violence.
Printing Turnaround Time
Printing turnaround time begins once your order has been placed and your print-ready files have been uploaded to your account, attached to your printing job, and approved for printing. If you ordered a next day hardcopy proof or standard hardcopy proof, printing turnaround time begins when we receive approval for your proof. Please note that if we are unable to print your files because they do not conform to our file requirements, your job status will return to "Need Artwork" and your printing turnaround time will be reset.
For printing jobs that do not have complete digital source files provided, printing turnaround begins when we have your print-ready file(s) for your print job, not from when the order is first submitted.
If your job or proof is approved by 6:00 p.m. PST (9:00 p.m. EST), printing turnaround time begins that business day. For example, a job for three-day printing turnaround that you approved by 1:00 p.m. PST on Tuesday will be shipped out to you by end of business Friday. Please note that Raven Printing offices are closed Saturdays, Sundays and major holidays. As a result, these days are not considered when calculating printing turnaround time. In addition, printing turnaround time does not include shipping transit time, and you should allow additional business days for delivery based on the shipping method you selected.
Shipping and Arrival Times
Shipping transit times vary, and Raven Printing assumes no responsibility for delays caused by shipping carriers, weather or any damages resulting from the failure to receive a job on time. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc. Raven Printing is not responsible for delays due to improperly prepared files.
Target arrival dates are calculated by adding the printing turnaround time to the shipping transit time. If you are requesting a hardcopy proof, we already factor in additional time to reach your target date. For a standard hardcopy proof, expect approximately six business days to receive and approve your proof. For a next day hardcopy proof, expect two business days. Both printing and shipping times are based on business days only and do not include weekends or holidays. For example, a product with a printing turnaround time of two business days and a shipping method of 2nd Day Air would have a target arrival date four business days after your files have been received by us. The cut off time for accepting files is 6:00 p.m. PST (9:00 p.m. EST). If your files are in by that time, we will commit to printing and shipping your product within the selected timeframe.
You agree that shipping terms for all Raven Printing products are shipped “Freight On Board Shipping Point” or “F.O.B. Shipping Point" – title and risk of loss transfers to you at time of shipment or pickup.
Pick-up orders will be held for 30 days at our facility. After 30 days, we will recycle your order.
Your mailing list(s), while in our possession, is your exclusive property and shall be used only with your instructions. Your mailing list(s) will not be sold or offered for use to any other party, and Raven Printing will not utilize the list for any other purpose.
All mailing delivery dates are estimates, not guarantees. Raven Printing’s responsibility is limited to preparing your mailing and completing delivery to the U.S. Postal Service (“USPS”). Raven Printing’s responsibility ends when the job is delivered to the Kansas City, Missouri Business Mail Entry Unit. In no event shall Raven Printing be liable for USPS performance failures or delivery delays. This guarantee does not cover fees for mailing service or postage or associated incidental or consequential damages or claims. Raven Printing is not liable for shipping carrier errors, including loss or delay on direct-mail orders.
Raven Printing shall rectify printing and mailing errors only to the extent of re-mailing a correction or corrected job as soon as possible, and any costs shall be limited to the value of the printing work performed. Raven Printing will print your order once your list is processed. We may print an amount over and above the number of viable addresses in your mailing list, as well as a small quantity of print overs. Overs are not refunded and will be automatically mailed to your billing address. If you would like them shipped to a different address than your billing address, please post a note or call customer service to inform them of this change. All orders that fit in one box will be shipped to you at no additional charge. If there are additional overs, there will be a $20 handling fee plus the UPS shipping fee per additional box. Additional shipping for the overages will be billed to the credit card on file with your order.
Only postage is refundable upon request for any quantity from your mailing services job that did not mail due to invalid addresses in your mail list, or if the mail list consisted of fewer addresses than the quantity ordered. The minimum mailing quantity must be met before postage is refunded.
You may purchase a mailing list from Raven Printing for an additional cost. You may ask to see the purchased mailing list. Mailing lists purchased through Raven Printing.com are non-refundable.
All sales are final, unless otherwise noted. No refunds are given once Raven Printing begins working on your order, which means Raven Printing has received your necessary materials (i.e., digital files and payment) and started work on your job (i.e., your job is in production).
Orders not sent to our printing presses within 180 days are available for a full refund upon request. After 180 days, orders are not available for a refund.
Please note that your printed product or images used for your printed product will not be used in any marketing collateral without your prior written consent.
IN NO EVENT WILL RAVEN PRINTING BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, OR OTHER DAMAGES WHETHER OR NOT RAVEN PRINTING HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE. RAVEN PRINTING’S ENTIRE LIABILITY UNDER, FOR BREACH OF, OR ARISING OUT OF PROVIDING THE SERVICES HEREUNDER, IS LIMITED TO A REFUND OF THE FEES PAID FOR THE PRODUCT OR SERVICE THAT GAVE RISE TO THE CLAIM. IN NO EVENT SHALL RAVEN PRINTING BE LIABLE FOR YOUR COST OF PROCURING SUBSTITUTE GOODS.